Our Policies

Please See Our Policies Below

716 CEU Policies

Cancellation Policy

Cancelations will be accepted, and payments refunded in full up to two (2) weeks prior to registered training event. Following two weeks prior to event, a credit for future trainings matching the amount already paid for that event’s registration will be given to learners that cancel their registration, for whatever reason, up to two (2) days prior to the event date. Registrants are required to call or email 716 CEU, LLC for all cancelation requests. If a registrant cancels or no-shows within two days of the event date, a refund will not be given. If you No Call/No Show you have taken an opportunity that another learner could have benefited from. With adequate notification the learners on our waiting list can be notified and take your spot. We understand that emergencies arise at the last minute but, will not be able to issue you a refund of any kind. In the case of inclement weather in person events may be rescheduled or reformatted to virtual learning. If 716 CEU, LLC Cancels a training, registrants will be notified via Email and refunds will be paid in full.

No-Show Policy

Our trainings have limited spots available. Your place in the training is reserved especially for you. If you No Call/No Show you have taken an opportunity that another learner could have benefited from. With adequate notification (2 weeks) the learners on our waiting list can be notified and take your spot. We understand that emergencies arise at the last minute but, we will not be able to issue you a refund of any kind. This situation is very regrettable and is a difficult decision for us to make.

Training Request Details & Policy

Training topic requests are a courtesy to the organization and learners requesting the event.

  • After the initial form request is submitted we will reach out to the contact person with any further questions or details needed to begin working on your training.
  • We will give you an estimated time frame to put your training event together and deposit amount. The deposit amount is based on the type of training requested (in-person/virtual), time deadline agreed upon, length of training/amount of CEU requested, and number of attendees. We require a deposit to move forward with research and development of the training because a lot of work goes into personalizing a state approved training.
  • Upon completion of the training we will schedule a meeting with the contact person to review any details and add any information you may need.
  • The training will then be sent to the state to receive CE approval. This step is completely out of our control and can take 4-6 weeks, or longer.
  • We will keep you updated of any delays that go beyond 6 weeks.
  • If you have any questions about the training request process please do not hesitate to reach out.

Late Arrival Policy

Due to New York state requirements the trainings we offer follow an agenda that must be followed in order to cover all the material in our allotted time, to receive credit. If you will be less than 15 minutes late please call or email us. If you show up to an in person or live virtual training 15 minutes past the start time we may ask that you reschedule your training. However if you notified us and we determine you can be caught up on a break or after the session is complete we can offer you that option. Virtual trainings will be locked to attendees signing on later than 15 minutes.

Credit Policy

Credits can only be applied to one future training, regardless of cost. If the cost of the future training is greater than the credit, then the balance will become due at registration time. This credit is good for 6 months after that time the credit will be expired. If you see a training you like and it is scheduled more than 6 months in advance you may use the credit as long as you register before your 6 month time period is up.

Get in touch with 716 CEU

After you have read the policies above, please click the button below to request cancelation or to reschedule a currently enrolled training.