716 CEU Policies
716 CEU is committed to providing high-quality continuing education for mental health professionals. Please review the following policies carefully prior to purchase.
At 716 CEU, we strive to provide exceptional customer service while maintaining fair and consistent policies for all learners. Our policies are designed to support course planning, scheduling, and compliance requirements.
We understand that unexpected situations can arise. If you experience an emergency, technical issue, or other extenuating circumstance, please contact us directly at 716CEU@gmail.com. While all requests remain subject to our published policies, we are committed to reviewing individual situations and working with learners whenever possible to identify a reasonable solution.
By registering for a course, you acknowledge and agree to the policies outlined on this website.
Cancellation & Refund Policy
Self-Learn Courses
All sales of self-learn courses are final. Once an order is confirmed and course access has been provided, refunds are not available, as course usage cannot be verified. Learners may submit a written request for a course credit to be used toward a future training.
Live-Virtual Courses
Cancellations made more than two (2) weeks prior to the scheduled event will receive a refund minus the base processing fee of 2.9% + $0.30. Cancellations requested within two (2) weeks of the scheduled event are not eligible for a refund but may qualify for a course credit or exchange equal to or less than the amount paid.
In-Person Trainings & Inclement Weather
In the event of inclement weather, in-person trainings may be rescheduled or converted to a virtual format. Refunds will not be issued due to weather-related format changes.
All cancellation, refund, withdrawal, or exchange requests must be submitted in writing to 716CEU@gmail.com. Proof of original order confirmation is required.
Technical Issues
Refunds will not be issued for technical difficulties, connectivity issues, or user error. 716 CEU does not provide day-of technical support and is not responsible for individual device, platform, or internet issues.
If a live-virtual training is disrupted due to platform outages, internet service interruptions, or system-wide technology failures beyond the control of 716 CEU, refunds will not be issued.
716 CEU reserves the right to:
- Reformat the training into a self-learn course
- Reschedule the training to a new date
Course credits may be issued at the discretion of 716 CEU.
Attendance & Camera Requirements
Camera Requirement: Participants must keep their camera on during instructional portions of live-virtual trainings to verify attendance. Cameras may be turned off during breaks only.
Learners must attend the entire training to receive continuing education credit.
Participants who arrive late or leave early will not receive a certificate of completion. No refunds will be issued.
No-Show Policy
No-call/no-show registrations are not eligible for refunds.
If an emergency occurs, registrants must contact their instructor within 24 hours and submit a written explanation. Course credits may be issued at the discretion of 716 CEU.
Enrollment & Minimum Attendance Policy
A minimum of two (2) attendees is required to host a training unless otherwise stated on the course registration page. If minimum enrollment is not met, 716 CEU reserves the right to postpone or cancel the training.
If a training is canceled due to insufficient enrollment, learners will receive a course credit valid for six (6) months from the original purchase date.
Course Credit Policy
Course credits may be applied to one future training only. Credits have no cash value and are non-refundable.
Credits must be used within the same calendar year or by the expiration date provided, whichever applies.
Price Match Promise
If you find a substantially similar continuing education training offered at a lower advertised price, you may submit a request for review through our Price Match Promise program.
Comparable trainings should be similar in:
- Topic/content
- Learning objectives
- CE hours
- Educational value
- Training format
Trainings do not need to be identical; however, 716 CEU reserves the right to determine whether a training is substantially comparable.
Price match requests for live-virtual trainings must be submitted at least seven (7) business days prior to the scheduled training date.
Requests submitted within seven (7) business days of a live-virtual training may not be reviewed or approved.
Price match approvals are determined at the sole discretion of 716 CEU and may not be combined with additional discounts or promotions.
Learn More About the Price Match Promise
Renew Rewards Loyalty Program
Renew Rewards is a complimentary loyalty and referral program for 716 CEU customers.
Points are earned on eligible completed purchases and may be redeemed for future discounts.
716 CEU reserves the right to modify or discontinue the Renew Rewards program at any time.
Learn More About Renew Rewards
Lunch & Learn Series Policy
All Lunch & Learn sessions are live-virtual trainings. Full attendance is required to receive CE credit.
Registration closes 48 hours prior to the scheduled session.
Each session requires a minimum of six (6) participants to run.
If minimum enrollment is not met, learners will receive a course credit or may request a refund.
Provider Approvals
New York State Education Department – State Board for Mental Health Practitioners
Provider #MHC-0241
New York State Education Department – State Board for Social Work
Provider #SW-0707
Chapter 544, NYS Laws of 1988 – Child Abuse Identification & Reporting
Provider ID #81010