716 CEU Policies
Cancellation & Refund Policy
716 CEU is committed to providing high-quality continuing education for mental health professionals. Please review the following policies carefully prior to purchase.
Self-Learn Courses
All sales of self-learn courses are final. Once an order is confirmed and course access has been provided, refunds are not available, as course usage cannot be verified. Learners may submit a written request for a course credit to be used toward a future training.
Live-Virtual Courses
Cancellations made more than two (2) weeks prior to the scheduled event will receive a refund minus the base processing fee (2.9% + $0.30). Cancellations requested within two (2) weeks of the scheduled event are not eligible for a refund but may qualify for a course credit or exchange equal to or less than the amount paid.
In-Person Trainings & Inclement Weather
In the event of inclement weather, in-person trainings may be rescheduled or converted to a virtual format. Refunds will not be issued due to weather-related format changes.
Technical Issues
Refunds will not be issued for technical difficulties, connectivity issues, or user error. 716 CEU does not provide day-of technical support and is not responsible for individual device, platform, or internet issues.
All cancellation, refund, or exchange requests must be submitted in writing to 716CEU@gmail.com. Proof of original order confirmation is required. 716 CEU reserves the right to determine eligibility for refunds or credits.
Self-Learn Course Access & Technology Policy
Learners are responsible for ensuring their device, browser, and download settings are compatible with course materials. 716 CEU is not responsible for access issues related to user device settings, browser compatibility, or internet connectivity.
Refunds will not be issued for access or download issues, as course usage cannot be verified.
Access Tips:
Use the link provided in your confirmation email
Access courses on a desktop or laptop using Google Chrome
Complete materials in the required order: PowerPoint, Quiz, Evaluation
Skipping steps may prevent course completion
If issues occur, refresh the page, clear cache, or switch browsers
Troubleshooting requests may take up to two (2) business days to receive a response.
Late Arrival & Early Departure Policy
In accordance with New York State Education Department guidelines, learners must attend the entire training to receive continuing education credit.
Participants who arrive late or leave early will not receive a certificate of completion. Instructors reserve the right to deny entry for late arrivals. No refunds will be issued.
A written request for a course credit may be submitted. If a learner leaves early, the instructor must be notified within 24 hours and a valid reason provided. Proof of original order confirmation is required. Course credits are issued at the discretion of 716 CEU.
No-Show Policy
Training seats are limited and reserved specifically for each registrant. No-call/no-show registrations are not eligible for refunds.
With sufficient notice (at least two weeks), waitlisted learners may be accommodated. If an emergency occurs, registrants must contact their instructor within 24 hours and submit a written explanation.
Course credits may be issued at the discretion of 716 CEU. Proof of original order confirmation is required.
Enrollment & Minimum Attendance Policy
A minimum of two (2) attendees is required to host a training. If minimum enrollment is not met, 716 CEU reserves the right to postpone or cancel the training.
When a training is canceled or rescheduled for this reason, learners will receive a course credit valid for six (6) months from the original purchase date. Refunds are not issued due to insufficient enrollment.
Personalized & Exclusive Training Requests
Personalized and exclusive trainings are offered as a professional courtesy and require advance planning.
A 50% non-refundable deposit and signed contract are required prior to the presentation date. Final invoices reflect the originally agreed-upon attendance, regardless of actual turnout.
Administrative fees apply to all custom trainings. Trainings requested with less than three months’ notice may incur an expedited administrative fee. Travel reimbursement, paper certificates, and additional services are billed separately if applicable.
Course Credit Policy
Course credits may be applied to one future training only. If the cost of the future training exceeds the credit amount, the balance will be due at registration.
Credits have no cash value and will not be refunded. Credits must be used within the same calendar year or they will expire.
CEU Partnerships & Training Approval
716 CEU partners with organizations seeking continuing education approval for existing trainings for LMHC and LMSW/LCSW professionals.
To request approval, submit the “Proposal for Continuing Education Approval” form located under the Services tab. Requests are reviewed within three (3) business days.
Self-Learn Bundle Discount Policy
Purchase two (2) or more eligible self-learn courses in a single transaction to receive a 10% discount using a one-time-use coupon code.
The Mandated Reporting – Child Abuse Identification & Reporting course is excluded. Discounts cannot be combined with other offers and are not applied retroactively. Discounts have no cash value.
716 CEU reserves the right to modify or discontinue this promotion at any time.
Renew Rewards Loyalty Program
Renew Rewards is a complimentary loyalty and referral program for 716 CEU customers.
Points are earned on eligible completed purchases and may be redeemed for future discounts. Points and rewards have no cash value.
Only one reward may be used per order unless otherwise stated. Abuse of the program may result in removal of rewards or account suspension.
716 CEU reserves the right to modify or discontinue the Renew Rewards program at any time.
Provider Approvals
716 CEU, LLC is an approved continuing education provider recognized by:
New York State Education Department – State Board for Mental Health Practitioners
Provider #MHC-0241New York State Education Department – State Board for Social Work
Provider #SW-0707Chapter 544, NYS Laws of 1988 – Child Abuse Identification & Reporting
Provider ID #81010
Contact Information
For questions regarding these policies, please contact:
📧 716CEU@gmail.com
