Information to Know

What we need from you:

For in-person trainings we ask that you come prepared with an open mind and are prompt and present, showing your trainer you’re absorbing the material by participating in activities & asking questions. This lets your trainer know they can move along through the material being presented in a timely fashion. If you need to take a phone call please find a private place to do so and return as soon as possible. We understand things come up so communication with your trainer will go a long way. If you’re running late let us know by emailing or calling. If you’re going to be more than 15 minutes late we ask that you kindly reschedule your training at no added fee to you. Please see our cancelation policy for further details. Certificates will be available to you upon completion of the training entirety.

If you decide to take a self-learning training we hope you enjoy the added bonus of browsing the material at your own pace and leisure. Course download will be available after purchase is complete. There is a download limit of 7 times/days before expiration. Please keep in mind that due to state requirements you will have to pass the quiz at the end of the training to ensure you understood the material, you have unlimited attempts. You must Email after receiving your passing quiz grade with your license type and number so that your certificate can be filled in with your information. Your Certificate will be emailed to you within two business days from the time we receive your information.

For easiest access to your download please follow the link sent in your confirmation email. We suggest using a laptop, desktop, or copy and pasting the download link to Google Chrome. The download order must be completed in sequential order starting with the PowerPoint, then the quiz, and then the evaluation. If you skip this order your course will not be marked as completed and the enrollment and download will need to be reissued.

We are happy to help problem solve any issues you may have with the understanding that it make take us two business days to respond. After you have tried troubleshooting please contact us with your issue at

For more information please see Our Policies page.

Please note: Self-study may comprise no more than 12 continuing education hours in any three-year registration period, or one-third of the hours for a registration period other than 36 months. 

For our live-virtual trainings we ask that you have a microphone in working condition but kept muted until you have something you would like to say. This helps keep interference and distractions to a minimum for your trainer and other participants. NYS also requires your video to be on throughout the entirety of the presentation. If you need to take a phone call or during our breaks you’re welcome to turn your video off. The virtual platform we use is Zoom. Your instructor will email you 48-24 hours before your scheduled training with instructions and an event link. 

Important: An attendance sheet and Evaluation will be shared with you on google docs via your email. Please take a moment to fill out the attendance sheet and course evaluation upon completion of your training. We cannot issue your certificate until we receive these documents. Please allow two business days from training date for processing and delivery of your certificate via email. 

If you’re having trouble accessing your training on ZOOM, please click the button below to be taken to their support page.